OFFICE EQUIPMENT MANIPULATION AND HUMAN RELATIONS SKILLS TRAINING NEEDS OF SECRETARIES OF PUBLIC ESTABLISHMENTS IN ANAMBRA STATE

The study determined office equipment manipulation and human relations skills training needs
of secretaries of public establishments in Anambra State. Two research questions guided the
study and six hypotheses were tested at 0.05 level of significance. The descriptive survey design
was used in the study. The population of the study comprised 89 secretaries in public
establishments in Anambra State. The instrument for data collection was a structured
questionnaire. The instrument was validated by three experts. A pilot test was conducted to
ascertain the reliability of the instrument. Test of reliability on the instrument with Cronbach
Alpha yielded coefficient values of 0.75 and 0.77. The data collected were analyzed using mean
and standard deviation and inferential statistics (ANOVA and t-test). Findings revealed that the
respondents needed training in equipment manipulation skills and human relations skills.
Furthermore, the findings revealed that gender, educational qualifications and years of
experience of the respondents did not significantly influence their mean ratings on the training
needs of secretaries in public establishments in Anambra State. The researcher concludes that
secretaries public establishments in Anambra State need training to develop their equipment
manipulation and human resource skills. It was recommended among others, that administrators
of public establishments should ensure that office equipment tools and facilities are readily
made available for secretaries.

Office Equipment Manipulation, Human Resource, Skills, Secretaries, Public Establishment,

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