Publication Information
Journal: NAU Journal of Technology and Vocational Education
Volume: 1 (2014-2016)
DELTA STATE BUSINESS CENTRE OPERATOR'S PERCEPTION OF INFORMATION COMMUNICATION TECHNOLOGY COMPETENCIES REQUIRED FOR SUCCESS
Ikelegbe, Samuel Emuhowho
Delta State Polytechnic, Ogwashi-uku
Okwuanaso, S.I
Nnamdi Azikiwe Univeristy Awka
This study sought to determine the perception of Delta State business centre operators of
ICT competencies needed for success in their business. Two research questions has
guided the study. The study was a survey research and the area of study was Delta State.
The population of the study consisted of 624 business centre operators registered with the
ministry of commerce in Delta State. The sample for the study consisted of 375 business
centre operators randomly selected from the population of the study. Structured
questionnaire with 43 items used for data collection, for the study. The reliability of the
instrument was determine by the use of split half method using spearman rank order of
correlation while the coefficient was further computed using the spearman brown'
prophecy formula, t-test statistical tool was used for analysis of the hypotheses at 0.05
level of significance. Findings revealed that word processing and spread sheet
competencies are perceived as highly required for successful operation of business centre.
It was recommended among others that curriculum planners should incorporate the
various competencies as perceived by Delta State business centre operators in ICT
programmes both at the secondary and tertiary levels of education and that business
centre operators who are deficient in the perceived competencies in word processing and
spreadsheet should endeavour to acquire further training in order to achieve the required
competencies for successful business centre operation.
ICT competencies needed for success in their business. Two research questions has
guided the study. The study was a survey research and the area of study was Delta State.
The population of the study consisted of 624 business centre operators registered with the
ministry of commerce in Delta State. The sample for the study consisted of 375 business
centre operators randomly selected from the population of the study. Structured
questionnaire with 43 items used for data collection, for the study. The reliability of the
instrument was determine by the use of split half method using spearman rank order of
correlation while the coefficient was further computed using the spearman brown'
prophecy formula, t-test statistical tool was used for analysis of the hypotheses at 0.05
level of significance. Findings revealed that word processing and spread sheet
competencies are perceived as highly required for successful operation of business centre.
It was recommended among others that curriculum planners should incorporate the
various competencies as perceived by Delta State business centre operators in ICT
programmes both at the secondary and tertiary levels of education and that business
centre operators who are deficient in the perceived competencies in word processing and
spreadsheet should endeavour to acquire further training in order to achieve the required
competencies for successful business centre operation.
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communication technologies that need to be infused into business teacher and senior
secondary school curricular. Business Education Journal 3(5).
Ukor, C. A. (2009). Assessment of Required ICT Skills for Business Centre performance. Auchi
Journal of office Technology and Management studies. School of Business Studies, Auchi
Polytechnic Auchi.
Africana First Publishers Limited.
Ayeriteh, C.C. (2007). Business Centre Operators and Service Delivery. The Enterprise Journal
for Development Owerri: NIRECAD.
Dick,V.E.(2009). Information Technology.http/www.asvechicated® Yahoo.comm. retrieved
15/05/2012
Dillion K.W (2011). Measuring Competency. A Modest Approach. Www.competency.org.n.
/organization, retrieved 15/03/2014
Ekpenyong, L.E. (2006). Vocationalisation of Education Training in Nigeria; A myth or reality.
Indian Journal of Vocational Education 8(1).
Graham, R.L. (1999). A Theory of Perception. Http://www.grlphilosophy.co.nz/paper/.htm
Retrieved 15/03/2014
Hornby, A.S (2010). Oxford advanced [earner's dictionary of current english. New York. Oxford
University Press.
Karl, E.S. (1996). Measuring competence. Denmark. Emerald Publishing Limited.
Kendra, E.B. (2006). Sensation and Perception. London: Longman
Ojukwu, .K. and Ojukwu, F.K. (2002). Competencies related to modern information and
communication technologies that need to be infused into business teacher and senior
secondary school curricular. Business Education Journal 3(5).
Ukor, C. A. (2009). Assessment of Required ICT Skills for Business Centre performance. Auchi
Journal of office Technology and Management studies. School of Business Studies, Auchi
Polytechnic Auchi.