Publication Information
Journal: NAU Journal of Technology and Vocational Education
Volume: 9(2024)
PROCESS MANAGEMENT AND BUSINESS COMMUNICATION AS CORRELATES OF EFFECTIVE PERFORMANCE IN SMALL AND MEDIUM SCALE ENTERPRISES IN ABIA STATE, NIGERIA
Mong, Ifeanyi kalu
Department of Vocational and Technical Education, Alex Ekwueme Federal University
Okolocha, Chimezie Comfort
goldobialor@yahoo.com Department of Technology and Voctional Education, Nnamdi Azikiwe University Awka
The study examined business process management and business communication as correlates of effective performance in small and medium scale enterprises (SMEs) in Abia State, Nigeria. Two research questions guided the study while two research hypotheses were tested. The study adopted correlational design. The population of the study comprised 1,809 entrepreneurs of small and medium-scale enterprises registered with Abia State Ministry of Trade and Investment. Simple random sampling technique was used to sample 226 SME managers for the study. Structured questionnaire was used for data collection. Three experts were used to validate the instrument for data collection. Reliability of the instrument was established using Cronbach’s alpha and it yielded alpha values of 0.79, 0.81, and 0.77 for the three clusters, respectively. Data analysis was done using Pearson correlation coefficient and multiple regression analysis. Findings from the study revealed that there was a significant positive correlation between business communication and effective SME performance. No significant positive correlation was found between business process management and effective SME performance. Based on the findings, it was recommended that owners and managers of SMEs should as matter of necessity install a functional communication system for effective communication among all stakeholders of the business enterprise in order to achieve effective performance.
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small and medium enterprises? A case of manufacturing SMEs in Ghana. Malaysia: Pak publishing Group
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medium scale enterprises (SMEs), (a study of selected small and medium scale enterprises in Aba, Abia State, Nigeria. International Journal of
Advanced Research in Accounting, Economics and Business Perspectives, 4(1). 1- 12
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Newspaper, Wednesday, July, 10, 2024
Amdany, S. J.; Bor, G.; & Osodo, P. (2018). Relationship between communication
collaborations and performance of SMES in Trans-Nzoia County, Kenya. European Journal of Management and Marketing Studies, 3(3).49-63
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economic development: A perspective from an emerging economy. Journal of International Studies, 15(2), 63-76. doi:10.14254/2071-8330.2022/15-2/5
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business performance superiority. International Journal of Business and Management Review, 3(2). 17-34
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scale enterprises (SMEs) in Nigeria. South Asian Research Journal of Business and Management, 3(6). 204 – 214
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Wakulima market, Nairobi County, Kenya. International Journal of Research and Innovation in Social Science (IJRISS), 4(2). 256 -259.
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their effect on organisational performance. Production and Operations Management, 8(1). 234-246
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in SMEs. Emerald Publishing Limited, 51(2). 659-675.
Igwe, P. A.; Amaugo, A. N.; Ogundana, O. M.; Egere, O. M.; & Anigbo, J. A. (2018). Factors
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EJBMR, European Journal of Business and Management Research, 5(6). 1-6
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review. Research Journal of English Language and Literature (RJELAL), 11(2). 169-173
Masecko, I. B. & Patricia, K. (2020). Effects of communication on the growth of SMES in
wakulima market, Nairobi County, Kenya. International Journal of Research and Innovation in Social Science (IJRISS), 4(2). 256 - 259
Musheke, M. M. & Phiri, J. (2021). The effects of effective communication on organizational
performance based on the systems theory. Open Journal of Business and Management, 9, 659-671
Novak, R. & Janes, A. (2019). Business process orientation in the slovenian power supply.
Business Process Management Journal, 2 (4). 780-798
Nworgu, B. G. (2015). Educational research: basic issues and methodology (third edition).
Nsukka: University Trust Publishers
O'Neill, K., Hodgson, S., & Mazrouei, M. A. (2015). Employee engagement and internal
communication: A United Arab Emirates study. Middle East Journal, 10, 3-28. doi:10.5742/MEJB.2015.92716
Olufemi, D. (2023). Internally generated revenue by states, FCT in 2022. Punch newspaper, 24th
October, 2023
Owusu, P. K. (2020). Assessing the implementation of business process management on
selected small and medium enterprises in Ghana. Asian Journal of Applied Science and Technology, 4(3). 82-90
Pulka, B. U. & Gawuna, M. S. (2022). Contributions of SMEs to employment, gross domestic
product, economic growth and development. Jalingo Journal of Social and Management Sciences, 4(1).1 -18
Shannon, C. W. (2018). Effective Management Communication Strategies. Walden Dissertations
and Doctoral Studies. https://scholarworks.waldenu.edu/cgi/viewcontent.cgi?article=7058&context=dissertations
Stacho,Z.; Stachova,K.; Papula, J.; Papulova, Z. & Kohnova, L. (2019). Effective
communication in organisations increases their competitiveness. Polish Journal of Management Studies, 19(1).391-403
Snongtaweeporn,T.; Siribensanont, C.; Kongsong, W.; & Channuwong. C. (2020). Total quality
management in modern organizations by using participation and teamwork. Journal of Arts Management, 4(3).794 -805
Uchenna, E. B.; Sanjo, O. M. & Joseph, F. (2019). Entrepreneurial orientation and micro, small
and medium enterprises (MSMES) Performance in Abia State, Nigeria. Covenant Journal of Entrepreneurship (CJoE), 3(1). 19 -35
Usman, I.; Hartani, N. H.& Sroka, M. (2020). Operational performance of SME: the impact of
entrepreneurial leadership, good governance and business process management. Polish Journal of Management Studies, 21(1). 408 - 418
Wubante, M. (2020). Review on correlation research. International Journal of English Literature and Culture. 8(4). 99-106
Yadava, A. K., Khan, I. A., Pandey, P., Aarif, M., Khanna, G., & Garg, S. (2022). Impact of
marketing communication and information sharing on the productivity of India’s small
and medium-sized businesses (SMEs). International Journal of Health Sciences, 6(S2),
12745–12755. https://doi.org/10.53730/ijhs.v6nS2.8352
and performance of SMEs in Lagos State Nigeria. Journal of Academic Research in Economics, 14(2). 410 - 422
Adeoye, A. O. & Odusanya, K. S. (2022). Effects of business process management on
organisational productivity: a study of selected banks. Business Administration and Business Economics, 1(41). 90-100
Agbola, R. M. & Ankrah, E. (2013). Does total quality management affect the performance of
small and medium enterprises? A case of manufacturing SMEs in Ghana. Malaysia: Pak publishing Group
Agbo, M. U. (2020). Effect of managing business challenges on performance of small and
medium scale enterprises (SMEs), (a study of selected small and medium scale enterprises in Aba, Abia State, Nigeria. International Journal of
Advanced Research in Accounting, Economics and Business Perspectives, 4(1). 1- 12
Agu, G. A., Onwuka, O. O., & Aruomah, O. (2019). Impact of taxation on the performance of small and medium enterprises in Aba, Abia State, Nigeria. Archives of Business Research, 7(SP). 1-15
Aigboje, P. O.; Akpa, V. O.; & Egwakhe, J. A. (2021). Quality management and profitability selected manufacturing SMEs in Port Harcourt and Aba, Nigeria. The Strategic Journal of Business & Change Management, 8 (2), 45 – 57.
Alaribe, U. (2024). Labour gives Otti 7-day ultimatum over ₦30,000 minimum wage. Vanguard
Newspaper, Wednesday, July, 10, 2024
Amdany, S. J.; Bor, G.; & Osodo, P. (2018). Relationship between communication
collaborations and performance of SMES in Trans-Nzoia County, Kenya. European Journal of Management and Marketing Studies, 3(3).49-63
Amoah, J., Belas, J., Dziwornu, R., & Khan, K. A. (2022). Enhancing SMEs contribution to
economic development: A perspective from an emerging economy. Journal of International Studies, 15(2), 63-76. doi:10.14254/2071-8330.2022/15-2/5
Alzoubi, H. M. & Khafajy, N. A. (2019). The impact of business process management on
business performance superiority. International Journal of Business and Management Review, 3(2). 17-34
Aper, I. & Ushahemba, A. (2021). Total quality management and performance of small medium
scale enterprises (SMEs) in Nigeria. South Asian Research Journal of Business and Management, 3(6). 204 – 214
Britney, M. I. & Kungu, P. (2020). Effects of communication on the growth of SMES in
Wakulima market, Nairobi County, Kenya. International Journal of Research and Innovation in Social Science (IJRISS), 4(2). 256 -259.
Emereole, G.; Bonaventure, C. & Nwaoligbo, V. C. (2017). Effect of total quality management on the performance of small and medium scale enterprises in Nigeria. Nigerian Journal of Management Sciences, 6(1). 51-55
Erdin, C. & Ozkaya, G. (2020). Contribution of small and medium scale enterprises to economic
development and quality of life in Turkey. Heliyon 6, e03215
Gadenne, D. & Sharma, B. (2019). Quality management factors in SMEs: An investigation of
their effect on organisational performance. Production and Operations Management, 8(1). 234-246
Gosnik, D. & Stubelj, I. (2021). Business process management and risk-adjusted performance
in SMEs. Emerald Publishing Limited, 51(2). 659-675.
Igwe, P. A.; Amaugo, A. N.; Ogundana, O. M.; Egere, O. M.; & Anigbo, J. A. (2018). Factors
affecting the investment climate, smes productivity and entrepreneurship in Nigeria. European Journal of Sustainable Development, 7, 1, 182-200 Doi: 10.14207/ejsd.2018.v7n1p182
Ike, J. (2023). Alex Otti and the Abia state challenge. ThisDay newspaper. Saturday, 21st
Jan., 2023
Kalogiannidis, S. (2020). Impact of effective business communication on employee performance.
EJBMR, European Journal of Business and Management Research, 5(6). 1-6
Kanapathy, K.; Bin, C. S.; Zailani, S. & Aghapour, A. H. (2017). The impact of soft TQM and
hard TQM on innovation performance: The moderating effect of organizational culture. International Journal of Production Quality Management, 20, 429–461
Manocha, S. (2023). The role of business communication for business success: a comprehensive
review. Research Journal of English Language and Literature (RJELAL), 11(2). 169-173
Masecko, I. B. & Patricia, K. (2020). Effects of communication on the growth of SMES in
wakulima market, Nairobi County, Kenya. International Journal of Research and Innovation in Social Science (IJRISS), 4(2). 256 - 259
Musheke, M. M. & Phiri, J. (2021). The effects of effective communication on organizational
performance based on the systems theory. Open Journal of Business and Management, 9, 659-671
Novak, R. & Janes, A. (2019). Business process orientation in the slovenian power supply.
Business Process Management Journal, 2 (4). 780-798
Nworgu, B. G. (2015). Educational research: basic issues and methodology (third edition).
Nsukka: University Trust Publishers
O'Neill, K., Hodgson, S., & Mazrouei, M. A. (2015). Employee engagement and internal
communication: A United Arab Emirates study. Middle East Journal, 10, 3-28. doi:10.5742/MEJB.2015.92716
Olufemi, D. (2023). Internally generated revenue by states, FCT in 2022. Punch newspaper, 24th
October, 2023
Owusu, P. K. (2020). Assessing the implementation of business process management on
selected small and medium enterprises in Ghana. Asian Journal of Applied Science and Technology, 4(3). 82-90
Pulka, B. U. & Gawuna, M. S. (2022). Contributions of SMEs to employment, gross domestic
product, economic growth and development. Jalingo Journal of Social and Management Sciences, 4(1).1 -18
Shannon, C. W. (2018). Effective Management Communication Strategies. Walden Dissertations
and Doctoral Studies. https://scholarworks.waldenu.edu/cgi/viewcontent.cgi?article=7058&context=dissertations
Stacho,Z.; Stachova,K.; Papula, J.; Papulova, Z. & Kohnova, L. (2019). Effective
communication in organisations increases their competitiveness. Polish Journal of Management Studies, 19(1).391-403
Snongtaweeporn,T.; Siribensanont, C.; Kongsong, W.; & Channuwong. C. (2020). Total quality
management in modern organizations by using participation and teamwork. Journal of Arts Management, 4(3).794 -805
Uchenna, E. B.; Sanjo, O. M. & Joseph, F. (2019). Entrepreneurial orientation and micro, small
and medium enterprises (MSMES) Performance in Abia State, Nigeria. Covenant Journal of Entrepreneurship (CJoE), 3(1). 19 -35
Usman, I.; Hartani, N. H.& Sroka, M. (2020). Operational performance of SME: the impact of
entrepreneurial leadership, good governance and business process management. Polish Journal of Management Studies, 21(1). 408 - 418
Wubante, M. (2020). Review on correlation research. International Journal of English Literature and Culture. 8(4). 99-106
Yadava, A. K., Khan, I. A., Pandey, P., Aarif, M., Khanna, G., & Garg, S. (2022). Impact of
marketing communication and information sharing on the productivity of India’s small
and medium-sized businesses (SMEs). International Journal of Health Sciences, 6(S2),
12745–12755. https://doi.org/10.53730/ijhs.v6nS2.8352