SUPERVISORS’ RATINGS OF COMPUTER SKILLS POSSESSED BY SECRETARIES FOR EFFECTIVE WORK PERFORMANCE IN COLLEGES OF EDUCATION IN DELTA STATE

The study was undertaken to determine supervisors’ ratings of the extent computer
skills are possessed by secretaries for effective work performance in colleges of
education in Delta State. The study adopted the survey research design and was
guided by four research questions while four null hypotheses were tested at 0.05 level
ofsignificance. The entire population of 132 supervisors (deans, heads of departments
and directors of programmmes) in the four colleges of education in Delta State was
used for the study. A 40 item structured questionnaire with five response options was
used for data collection. The questionnaire was validated by three experts and its
reliability co-efficient of 0.86 was calculated using Pearson Product Moment
Correlation. Data relating to the research questions were analyzed using mean and
standard deviation while analysis of variance (ANOVA) was used to test the four null
hypotheses. The study found that secretaries in colleges of education in Delta State
possessed word processing skills, electronic spreadsheet skills, internet application
skills and power-point presentation skills at a moderate extent. Respondents’ mean
ratings were not significantly influenced by their qualifications and designations.
Based on the findings, it was concluded that the moderate possession of computer
skills by secretaries in colleges of education in Delta State may be affecting their
effective performances in the present technology driven era. It was recommended
among others that authorities of colleges of education in Delta State should regularly
organize retraining programmes for secretaries on the usage of computer and its applications.

Internet, Secretaries, Skills, Spreadsheet, Power-Point, Word-Processing,

View PDF

Adozoga, G. D. & Massnawa, M. (2003).Management information system and
secretarial profession. Workshop Proceedings of National Association of
Professional Secretarial Staff of Nigeria held from 6th
– 10th of October, 2003 at
the Federal Polytechnic, Bida, Niger State.
Azuka, E. B. (2007). Electronic word processing with Microsoft word: An ICT
package. Enugu: Cheston Agency Ltd.
Duniya, A.P. (2011). Electronic office skills required by secretaries in polytechnics in
polytechnics in Kogi State. Business Education Journal 8, (1), 169 – 181.
Egbri, J. N. (2012). Assessment of the use of ICT in the teaching and learning of
business education in University of Benin. Journal of Business Education, 8(2),
290-303.
Ejeka, C. A. (2004). Office practice for tertiary institutions.Onitsha: Noben Press Ltd.
Enyekit, E. O. (2006). Reviving the falling standard of education in Nigeria: A
counseling implication.African Journal of Educational and Research
Development, 1(1), 9 – 15.
Garba, A. (2012). Self-assessment on knowledge of office information system
applications(Unpublished Master’s Thesis).Nnamdi Azikiwe University, Awka.
Mbaezue, A. N. C. (2010). ICT and business education in a globalized economy.
Enugu: J. I. C. Publishers.
Ndukwe, C. M. (2005).Window based applications packages. Enugu: El’Demak
Publisher.
Oduma, C. A. (2006). Towards improving the employability competence of business
education graduates in the information and communication technology
era.Journal of Information and Communication and Computing Technologies,
2(1), 101-105.
Ohakwe, S. N. (2008). ICT sub-skills required by national diploma secretarial studies
graduates for promotion of private enterprise.Business Education Journal, 6(2),
96-111.
Okeke, A. U. & Ezenwafor, J. I. (2012). Office technology skills for e-learning
possessed by business educators in universities in South East States of Nigeria.
International Journal of Educational Research and Development, 4(1), 193-200.
Okolocha, C.C. and Olanye, V.E. (2015).Supervisors’ assessment of computer-based
competencies possessed by secretaries in government ministries in Delta State
of Nigeria.International Journal of Management Sciences, 5(6), 467-475.
Okoro, B. O. (2013). Assessment of information and communication technology
competencies possessed by polytechnic OTM lecturers in south-south geo
political zone of Nigeria (Unpublished Master’s Thesis).Nnamdi Azikiwe
University, Awka.
Onyesom, M. (2014).Pedagogical elements of the new technologies for teaching and
learning in business education.Nigerian Journal of Business Education,2(1),
125-134.